Terms & Conditions, Privacy Policy, Return Policy
Privacy Policy
Raptrix is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.raptrix.com or make a purchase from us.
Information We Collect
We may collect personal information from you such as your name, email address, mailing address, phone number, payment information, and any other information you provide when you:
Place an order through our website
Sign up for our newsletter
Contact us through our website or other communication channels
We may also collect non-personal information automatically when you visit our website, such as your IP address, browser type, operating system, referring website, and browsing patterns.
How We Use Your Information
We may use the information we collect for various purposes, including:
Processing and fulfilling your orders
Communicating with you about your orders or inquiries
Providing customer support
Sending you marketing communications, such as newsletters or promotional offers (you may opt-out at any time)
Improving our website and services
Preventing fraudulent transactions and ensuring the security of our website
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services or comply with legal obligations. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep this information confidential.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Security
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to access, correct, or delete your personal information. You may also have the right to restrict or object to certain processing activities. If you wish to exercise any of these rights, please contact us using the information provided below.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at ali@raptrix.com or 415-420-4179
Terms and Conditions
These Terms and Conditions ("Terms") govern your use of Raptrix website www.raptrix.com and the purchase of products from us. By accessing our website and/or purchasing our products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our website or purchase our products.
Products
Our products are handmade and may vary slightly in color, texture, and size. We strive to accurately represent our products through descriptions and images on our website, but variations may occur due to the natural materials and crafting process.
Ordering and Payment
By placing an order through our website, you warrant that you are at least 18 years old and legally capable of entering into binding contracts.
All orders are subject to availability and confirmation of the order price.
Prices for our products are listed in USD and are subject to change without notice.
Payment can be made through the payment methods available on our website. We use secure payment processing services to protect your payment information.
Shipping and Delivery
We ship our products to the address provided by you during the ordering process. Please ensure that the shipping address is accurate and complete.
Shipping costs and estimated delivery times are provided during the checkout process and may vary depending on your location and selected shipping method.
Sometimes the artist is travelling and unable to ship right away but will contact the customer within 48 hours to communicate about updated delivery date
We are not responsible for any delays or damages during shipping, but we will work with you and the shipping carrier to resolve any issues that may arise.
Returns and Refunds
We do not accept returns of our items because of hygiene reasons.
Make sure you double-check your measurements before ordering. We are available to answer any sizing questions.
Intellectual Property
All content on our website, including but not limited to text, images, graphics, logos, and product designs, is the property of Raptrix and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of any content on our website without our prior written consent.
Limitation of Liability
To the fullest extent permitted by law, Raptrix shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or the purchase of our products.
Governing Law
These Terms and any disputes arising out of or related to these Terms shall be governed by and construed in accordance with the laws of [Your jurisdiction], without regard to its conflict of law principles.
Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website or purchase of our products after any such changes constitutes your acceptance of the new Terms.
Contact Us
If you have any questions or concerns about these Terms, please contact us at ali@raptrix.com or 415-420-4179